"I am observing and coaching much more. And I feel like I am addressing any potential negative issues much faster. What I liked best about the program was the interaction with my co-workers, by far. Through this program, I learned a lot more about my co-workers, and myself. I would rate this program a 10! YES, I would recommend this program. It opens up the notion that we all have areas that require attention, and that there are ways to address those issues."