"The best part of the program was the trainer, our leader Laurie. Absolutely knowledgeable and able to relate to our issues. Although never having to work in childcare, it was great to see that leadership skills cross many job areas and we all can relate and share our experiences. I also really like all the resources and the weekly email of handouts to prepare before for class each week. I am more knowledgeable on the importance of leadership and how it is the key to whether your business is successful or not. The most important change for me is to not take my leadership role for granted and negate its importance. This course has given me many solutions and ideas on how to improve and maintain my leadership style. These leadership skills have been imprinted in my brain and I have the resources to look for answers if I ever have a question or need to review. The program met and exceeded my needs perfectly. I would rate the program 10...with 10 being the best. It was a great experience. I look forward to another workshop with Laurie."